Zero Tolerance Policy

ProRido strictly adheres to the regulations as codified by the Government of India and relevant State ProRido strictly adheres to the regulations as codified by the Government of India and relevant State Transport Departments and as such, has a zero-tolerance drug and alcohol policy for all chauffeurs using the ProRido platform to provide service. If you suspect a chauffeur is under the influence of drugs or alcohol, please ask to end the trip immediately, then call 100 or your local non-emergency assistance line.

Please also report any violations of this policy to ProRido at cs@prorido.com as well as the Ministry of Road Transport and Highways (MoRTH) at connect-morth@gov.in.
If you want to contact our 24/7 customer care hotline: IN +91 9108670001

ProRido provides transportation based solely upon chauffeur availability, without regard to geographic departure point or destination and without regard to race, color, national origin, religious belief or affiliation, sex, sexual orientation, gender identity, marital status, disability, age, or any other characteristic protected under applicable Indian central or state law.