Legal Notice

Legal Notice – Zero Tolerance Policy and Service Commitment

ProRido operates as a professionally managed chauffeur-driven mobility platform and follows all applicable laws, regulations, and statutory requirements prescribed by Indian central and state authorities. This Legal Notice outlines ProRido’s service standards, safety commitments, and non-discrimination principles to ensure responsible, lawful, and professional operations across all cities where services are offered.

Zero Tolerance Policy

ProRido enforces a strict zero-tolerance policy toward the use, possession, or influence of alcohol, drugs, or any intoxicating substances by chauffeurs operating on the ProRido platform. All chauffeurs are required to comply with this policy at all times while providing services. This policy is fundamental to passenger safety, public trust, and the consistent delivery of professional chauffeur-driven mobility.

If a passenger suspects that a chauffeur may be under the influence of alcohol or drugs during a journey, the passenger is advised to request immediate termination of the trip in a safe manner. In such situations, passengers should seek immediate assistance by contacting emergency services or their local non-emergency support channels. Passenger safety must always take precedence over journey completion.

Any suspected or confirmed violation of this policy should be reported to ProRido through official customer support channels. ProRido reviews all reports seriously and takes appropriate action in accordance with internal policies and applicable legal requirements.

Customer Support and Assistance

ProRido maintains a dedicated customer support framework to address safety concerns, service-related issues, and general enquiries. Customer care assistance is available on a 24×7 basis to support passengers during active trips, post-journey feedback, or urgent coordination needs. ProRido aims to ensure that concerns are addressed promptly and professionally.

Service Availability and Operational Scope

ProRido provides transportation services based solely on chauffeur availability and operational feasibility. Service availability may vary depending on geographic location, time of day, traffic conditions, regulatory constraints, and operational considerations. ProRido does not guarantee service availability for any specific departure point or destination and reserves the right to accept or decline service requests in line with operational policies.

Non-Discrimination Commitment

ProRido provides transportation services without discrimination. Services are offered without regard to race, color, national origin, religious belief or affiliation, sex, sexual orientation, gender identity, marital status, disability, age, or any other characteristic protected under applicable Indian central or state law. All chauffeurs and service partners are expected to uphold this commitment and treat every passenger with respect, dignity, and professionalism.

Fleet Standards and Chauffeur Conduct

Vehicles operating on the ProRido platform are maintained to defined quality, safety, and comfort standards. Information about vehicle categories and fleet benchmarks is available on the Our Fleet page. Chauffeurs are required to follow professional conduct guidelines, safety procedures, and service protocols while operating these vehicles.

Passenger Responsibilities

Passengers using ProRido services are expected to comply with all applicable laws and maintain respectful behavior toward chauffeurs and support personnel. ProRido reserves the right to take appropriate action in cases involving unsafe behavior, misuse of services, or violations of platform policies. Such actions may include service suspension or further review.

Policy Review and Updates

ProRido periodically reviews and updates its operational policies to align with evolving legal requirements and service standards. This Legal Notice may be updated from time to time, and continued use of ProRido services constitutes acceptance of the terms described herein.

For official updates, organizational communication, and professional announcements, ProRido shares information through its verified LinkedIn channel. Users are encouraged to refer to official ProRido communication channels for accurate and up-to-date information.

ProRido remains committed to lawful operations, passenger safety, and the delivery of dependable, professionally managed chauffeur-driven mobility services across India.