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Privacy Policy

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Privacy Policy

We, GoRido Travel Services Pvt Ltd, (hereinafter referred to as “Company”), having its office at, the creator of this Privacy Policy ensure our firm commitment to your privacy vis-à-vis the protection of your priceless information. We would do everything we possibly can to provide you an uninterrupted service on our Website/Application and in order to do so we will require you to provide to us some of your personal information which we will not disclose subject to the terms herein. To enhance better protection of your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used by us or partners to extend better user experience. All visitors to www.prorido.com and the application “Prorido” (Website/Application) are advised to read and understand our Privacy Policy carefully, as by accessing the Website/Application you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with this policy then we may not be able to provide to you the proper services to you properly and won’t be able to assist you in certain situations We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk at cs@prorido.com ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER. 1. DEFINITIONS: a. “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy. b. “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the Website/Application. c. “Website/Application” shall mean and refer to www.prorido.com and Prorido created by the Company d. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2. e. “Third Parties” refer to any Website/Application, Website/Application, company or individual apart from the User and the creator of the Website/Application.

2. OVERVIEW

We commit to respecting your online privacy data. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but is not limited to the ones stated below. In order to purchase any service from this Website/Application, you are required to provide the following information which includes, but is not limited to: • Name; • Payment related information; • E-mail address; and • Any other information that may be required, example:location. This privacy policy also applies to data we collect from users who are not registered as members of this Website/Application, including, but not limited to, browsing behaviour, pages viewed etc.

3. NOTIFICATION OF MODIFICATIONS AND CHANGES TO THE T&C AND PRIVACY POLICY

We reserve the right to change the Terms and Privacy Policy from time to time as we deem fit, without any intimation to you, and your continued use of the Website/Application will signify your acceptance of any amendment to these terms. We request you to re-read the Terms of Service on a regular basis as we may amend or make changes to the same from time to time to ensure that we adapt to provide you with a proper service. If you are unhappy with the changes you may either get in touch with us or choose to discontinue with out service

4. INFORMATION WE COLLECT

We also collect and store personal information provided by you from time to time on the Website/Application. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including: • To enable the provision of services opted for by you; • To communicate necessary account and product/service related information from time to time; • To allow you to receive quality customer care services; • To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards; • To comply with applicable laws, rules and regulations; and • To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you. Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Website/Application. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure Website/Application of approved payment gateways which are digitally encrypted, and provide the best possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete the respective transaction with you. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website/Application, and opt out of any non-essential communications from the Company. Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

5. HOW INFORMATION IS COLLECTED

a. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. b. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. c. We will only retain personal information as long as necessary for the fulfilment of those purposes and for any legal purposes. d. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. e. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

6. COOKIES

We use data collection devices such as "cookies" on certain pages of our Website/Applications. "Cookies" are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users.

7. EXTERNAL LINKS ON WEBSITE/APPLICATION

The Website/Application may include hyperlinks to other web sites or content or resources. We have no control over any Website/Applications or resources, which are provided by companies or persons other than Us. You acknowledge and agree that We are not responsible for the availability of any such external Website/Applications or resources, and does not endorse any advertising, products or other materials on or available from such Website/Applications or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external Website/Applications or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such Website/Applications or resources. These third-party service providers and Third-Party Website/Applications may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Website/Application, you review the Third Party Website/Application’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website/Application.

8. OUR USE OF YOUR INFORMATION

Your contact information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our Website/Application. Your IP address is also used to help identify you and to gather broad demographic information to avoid, phishing and/or fraud to our best possible means. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if We are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the Website/Application before information about you is transferred and becomes subject to a different privacy policy.

We may release your personal information to a third-party in order to comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright Policy as mentioned in the Terms of Use as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, We may disclose name, address, country, phone number, email address and company name.

9. CONFIDENTIALITY

You further acknowledge that the Website/Application may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

10. OUR DISCLOSURE OF YOUR INFORMATION

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Website/Application. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed: a. External Service Providers: There may be a number of services offered by external service providers that help you use our Website/Applications. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy. b. Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience and providing our services to you. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs). c. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

11. DISCLAIMER

We cannot ensure that all of your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. As a user of the Website/Application, you understand and agree that you assume all responsibility and risk for your use of the Website/Application, the internet generally, and the documents you post or access and for your conduct on and off the Website/Application.

12. DISPUTES AND JURISDICTION

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution mechanism. a. Grievance cell: The User shall have a first point of contact with the Company helpdesk, if the issue is still not solved then the grievance officer shall be approached at grievance@prorido.com b. Stage 2: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however the parties in good faith will attempt to bind by the decision. c. Stage 3: Arbitration. In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Bangalore, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Bangalore, India. THE USER AGREES THAT IN THE EVENT THAT THERE IS A DISPUTE AND AFTER WHICH THE ORDER HAS BEEN PASSED IN FAVOUR OF THE USER THE COMPANY SHALL BE LIABLE TO THE MAXIMUM VALUE EQUIVALENT TO THE CONSIDERATION FOR THE SERVICE IN DISPUTE

13. QUESTIONS AND SUGGESTIONS

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to cs@prorido.com

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