If you do not agree with this policy then we may not be able to provide to you the proper services to you properly and won’t be able to assist you in certain situations We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
4. INFORMATION WE COLLECT
We also collect and store personal information provided by you from time to time on the Website/Application. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including: • To enable the provision of services opted for by you; • To communicate necessary account and product/service related information from time to time; • To allow you to receive quality customer care services; • To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards; • To comply with applicable laws, rules and regulations; and • To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you. Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Website/Application. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure Website/Application of approved payment gateways which are digitally encrypted, and provide the best possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete the respective transaction with you. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website/Application, and opt out of any non-essential communications from the Company. Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
5. HOW INFORMATION IS COLLECTED
a. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. b. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. c. We will only retain personal information as long as necessary for the fulfilment of those purposes and for any legal purposes. d. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. e. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We use data collection devices such as "cookies" on certain pages of our Website/Applications. "Cookies" are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users.
7. EXTERNAL LINKS ON WEBSITE/APPLICATION
8. OUR USE OF YOUR INFORMATION
You further acknowledge that the Website/Application may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
10. OUR DISCLOSURE OF YOUR INFORMATION
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed: a. External Service Providers: There may be a number of services offered by external service providers that help you use our Website/Applications. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy. b. Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience and providing our services to you. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs). c. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
12. DISPUTES AND JURISDICTION
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through a two-step Alternate Dispute Resolution mechanism. a. Grievance cell: The User shall have a first point of contact with the Company helpdesk, if the issue is still not solved then the grievance officer shall be approached at email@example.com b. Stage 2: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however the parties in good faith will attempt to bind by the decision. c. Stage 3: Arbitration. In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Bangalore, India. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Bangalore, India. THE USER AGREES THAT IN THE EVENT THAT THERE IS A DISPUTE AND AFTER WHICH THE ORDER HAS BEEN PASSED IN FAVOUR OF THE USER THE COMPANY SHALL BE LIABLE TO THE MAXIMUM VALUE EQUIVALENT TO THE CONSIDERATION FOR THE SERVICE IN DISPUTE
13. QUESTIONS AND SUGGESTIONS