Criteria

ProRido Elite (Premium Service)

ProRido Assure (Safety & Comfort)

ProRido Smart (Budget & Essentials)

Vehicle Age

5+ years (latest models, low mileage)

3+ years (well-maintained, regularly serviced)

1+ years (good condition, fully functional)

Cleaning & Hygiene

Daily deep cleaning, sanitization, fragrance options

Regular sanitization & interior cleaning

Standard cleaning before each ride

Driver Experience & Training

Highly trained, 5+ years of experience, etiquette training

3+ years of experience, safety & comfort-focused training

Professionally licensed, basic service standards

Pickup & Wait Time

Instant dispatch, max 5 min wait, priority service

Standard dispatch, max 10 min wait

Normal dispatch, up to 15 min wait

Customer Support & Assistance

24/7 VIP support, priority hotline, personalized trip assistance

24/7 support with priority response

Standard support, chat-based assistance

Ride Customization

Choose music, temperature, refreshments, additional stops

Choose temperature, limited add-ons

Standard service, no customization

Cancellation Policy

Free cancellation anytime

Free cancellation up to 30 mins before ride

Standard cancellation fee applies

Insurance & Coverage

Full coverage, additional accident protection

Standard insurance & passenger coverage

Basic insurance coverage