Only those who travel for work constantly know how complicated it is to deal with unforeseen events. Even with a certain flexibility in the schedule, if your flight is canceled there is the possibility of making business unfeasible. In peak season this is even more difficult to deal with.
In this article, we will teach you the best way to deal with flight cancellations during a business trip and the best options to act in situations like this. Keep reading!
Before arriving at the airport: Check-in online
Checking in online is an important step for anyone traveling. With airlines canceling and changing flights more and more frequently, travelers can end up facing a lot of inconvenience and uncertainty when boarding.
In the past, check-in was a manual process, which relied on company employees to assist travelers hours before their scheduled flight. However, currently, check-ins can be done online and up to 24 hours in advance.
Upon check-in, the traveler will be advised of any changes, cancellations, or rescheduling of their flight by the airline.
So, even before arriving at the airport, you can know if your flight has been canceled and make the necessary arrangements to reserve another seat, seek a refund or wait for the next flight.
In this case, it is important to keep in touch with your corporate travel agency to check other possibilities.
At the airport: Other flights or refund
In case of flight cancellation, if you have checked in early online, you will be notified by email of the cancellation. If you are already at the airport waiting to board, go to the airline’s desk, and ask the attendant to board the next available flight.
If this is not possible, you can opt for a full refund of the amount paid for the
your ticket or request the amount in credit for future use.
This action can be done directly at the airport, but it must be also taken to your travel manager.
Measures to avoid further inconvenience
Your corporate travel agency must have 24-hour service and specialized traveler support to deal with unforeseen situations.
One of the most important points in the service of an agency is to have an agile service that can solve travel problems in the shortest possible time.
When evaluating your corporate travel agency, it is important to take into account how it has been solving problems for travelers, in cases such as flight cancellations and inability to get new flights.
These are situations that we don’t expect to happen, but they are more common than we imagine. Therefore, the traveler support experience must be the best it can be.
We hope these points help you to reflect!
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